Shipping & Delivery Policy

Shipping & Delivery Policy

At FunPlus Arcade, we provide commercial arcade machines and entertainment equipment to business customers worldwide. Because arcade machines are large, specialized products, shipping arrangements may vary depending on the equipment type, order quantity, destination, and delivery requirements.

This Shipping & Delivery Policy explains how we prepare, ship, and deliver orders.

1. Order Processing

Orders will enter the preparation process after the following information has been confirmed:

• Product model and configuration
• Order quantity
• Customer information
• Shipping destination
• Payment arrangements
• Any customization requirements

For customized machines or large-volume orders, the production and preparation time may vary depending on the specific project.

Estimated production and delivery schedules will be confirmed with the customer before shipment.

2. Shipping Methods

FunPlus Arcade works with professional freight and logistics providers experienced in handling large commercial equipment.

Depending on the destination and order requirements, available shipping methods may include:

• Sea freight
• Air freight
• International express delivery for selected parts or accessories
• Domestic freight transportation
• Door-to-door freight services where available

For large arcade cabinets and complete machines, sea freight is generally the most common international shipping method.

3. Packaging

Arcade machines are carefully prepared before shipment to help reduce the risk of damage during transportation.

Depending on the product, packaging may include:

• Protective wrapping
• Foam or cushioning materials
• Reinforced wooden cases or crates
• Palletized packaging
• Additional protection for screens and fragile components

Our team will select suitable packaging based on the equipment type and transportation method.

4. Shipping Costs

Shipping costs are not always included in the listed product price unless specifically stated.

Freight charges are calculated based on factors including:

• Destination country or region
• Shipping address
• Product dimensions
• Product weight
• Number of machines
• Shipping method
• Port or terminal charges
• Additional delivery services requested by the customer

A shipping quotation will normally be provided before the order is finalized.

5. Delivery Time

Delivery times vary depending on the shipping destination, transportation method, customs clearance, and local logistics arrangements.

International sea freight typically requires a longer delivery period than air freight or express delivery.

Any estimated shipping or arrival date provided by FunPlus Arcade is for reference only and may be affected by factors outside our control, including:

• Customs inspections
• Port congestion
• Weather conditions
• Carrier delays
• Public holidays
• Local transportation conditions
• Import documentation requirements

We will provide available shipping information and tracking details when applicable.

6. Customs Duties, Taxes and Import Requirements

Unless otherwise agreed in writing, customers are responsible for understanding and complying with the import requirements applicable in their country or region.

Depending on the agreed trade terms, the customer may be responsible for:

• Import duties
• Customs fees
• Local taxes
• Customs clearance charges
• Port handling fees
• Import licenses or permits
• Local compliance requirements

Customers should confirm local import regulations before placing an order.

FunPlus Arcade will provide reasonable commercial shipping documents required for normal export procedures.

7. Delivery Inspection

Customers should inspect the shipment as soon as reasonably possible after delivery.

Before signing for delivery, customers are encouraged to check:

• External packaging condition
• Visible damage
• Missing packages
• Crushed or broken wooden crates
• Signs of impact or mishandling

If visible shipping damage is found, customers should:

1. Take clear photos and videos of the packaging and damaged area.
2. Record the damage with the freight carrier where possible.
3. Keep all original packaging materials.
4. Contact FunPlus Arcade as soon as possible.

This documentation helps us communicate with the shipping company and assess the issue.

8. Shipping Damage

If equipment is damaged during transportation, please contact our support team promptly with:

• Order number
• Product name
• Photos of the external packaging
• Photos or videos of the damaged machine
• Description of the issue
• Delivery documents, if available

We will review the case and assist with an appropriate solution based on the circumstances and the agreed shipping terms.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

FunPlus Arcade is not responsible for additional costs or delays caused by incorrect or incomplete shipping information supplied by the customer.

Additional freight or storage costs resulting from incorrect information may be charged to the customer.

10. Delivery Delays

We make reasonable efforts to arrange orders and shipments according to the confirmed schedule.

However, FunPlus Arcade is not responsible for delays caused by events outside our reasonable control, including customs delays, carrier disruptions, natural disasters, port congestion, government restrictions or other force majeure events.

11. Contact Us

For questions about shipping, delivery or freight arrangements, please contact our sales or support team.