Return & Refund Policy
FunPlus Arcade supplies commercial arcade machines, gaming cabinets, accessories and related equipment primarily to business customers.
Because many products are large, customized, manufactured to order or shipped internationally, returns and refunds are handled differently from ordinary retail consumer products.
Please review this policy before placing an order.
1. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation eligibility will depend on the current status of the order.
An order may be easier to cancel if:
- Production has not started
- Customization has not started
- Materials have not been specially purchased
- The order has not been packed or shipped
If production, customization or preparation has already started, cancellation fees may apply.
Customized or specially produced products may not be eligible for cancellation once production has begun.
2. Customized Products
Many FunPlus Arcade products may be customized according to customer requirements, including:
- Cabinet design
- Branding
- Artwork
- Screen configuration
- Hardware configuration
- Software configuration
- Voltage requirements
- Player configuration
- Other project-specific requirements
Because customized products are produced specifically for an individual customer, they are generally not eligible for return due to change of mind after production has been completed.
3. Returns
Customers should contact FunPlus Arcade before returning any product.
Unauthorized returns may not be accepted.
If a return is approved, we will provide return instructions.
Products approved for return should normally be:
- In substantially original condition
- Properly packaged
- Complete with accessories and components
- Free from damage caused by misuse or improper handling
Return eligibility will be assessed on a case-by-case basis.
4. Damaged or Defective Products
If a machine arrives damaged or has a confirmed manufacturing defect, please contact us promptly.
Please provide:
- Order number
- Product model
- Description of the issue
- Photos
- Video showing the issue where applicable
- Photos of the shipping packaging if transportation damage is suspected
Our technical team will review the information and determine the appropriate solution.
Depending on the situation, solutions may include:
- Technical troubleshooting
- Replacement parts
- Repair assistance
- Replacement components
- Other reasonable after-sales solutions
5. Warranty-Related Issues
Warranty claims are handled according to the applicable warranty terms for the purchased equipment.
FunPlus Arcade currently states that new and fully restored machines may include a standard one-year parts and labor warranty, while certain original or collector-grade equipment may include a shorter warranty on key electronic components. Project machines may be sold as-is.
The applicable warranty for each order should be confirmed in the quotation, invoice or sales agreement.
6. Non-Returnable Situations
Returns or refunds may not be available in situations including:
- Customized or specially manufactured products
- Products damaged due to misuse
- Damage caused by improper installation
- Unauthorized modification
- Incorrect electrical connection
- Improper maintenance
- Normal wear and tear
- Products used in a way not intended by the manufacturer
- Products returned without prior authorization
- Products sold specifically as “as-is”
- Change-of-mind requests after customized production is completed
7. Return Shipping Costs
Unless otherwise agreed, return shipping costs are generally the responsibility of the customer when the return is not caused by a confirmed manufacturing defect or shipping error by FunPlus Arcade.
If a return is approved due to an error on our side, the responsible party for freight costs will be determined based on the specific circumstances.
Because commercial arcade machines are large and heavy, customers should not arrange an international return shipment without first contacting our team.
8. Refund Processing
If a refund is approved, the refund amount will be determined after reviewing:
- Order status
- Product condition
- Customization costs
- Shipping costs
- Banking or payment processing fees
- Other non-recoverable costs
Approved refunds will generally be issued using an agreed payment method.
Processing times may vary depending on banks, payment providers and international transaction procedures.
9. Products Damaged After Delivery
Damage caused after delivery by improper handling, installation, transportation, operation or maintenance is not normally eligible for a refund.
However, our technical support team may still be able to provide troubleshooting assistance or replacement parts.
10. Contact Us
To request a return, cancellation or refund review, please contact us.